Some of our clients are kind enough to share their experience with us... read on...
Thank you for taking the time to read some of my testimonials.
It was our second visit to Vilamoura and already we loved the place, people and the weather. It was my lucky day when I visited Kasas and met Robert Kootstra. I do not speak Portuguese and I had no idea of the processes involved in buying a property overseas. I need not have worried. Robert´s English is excellent and his knowledge of the market and familarity with "us overseas clients" was such a relief. After giving Robert an outline of what we were looking for, Robert produced a portfolio of properties and within a short period of time we had shortlisted properties that Mak and I could view.
Next day Robert drove us to various properties that we had identified and gave us a guided tour of Vilamoura. Robert´s genuine warmth and hospitality made us feel as though we had known him for years. There was no pressure to buy and Robert told us that the day was ours and although he was confident that we would find the property of our dreams today, if we did not, then there was always tomorrow. Well on that first day we did find our beautiful villa with fantastic views onto the Pinhal Golf Course.
Purchasing a home thousands of miles away in a different country, with different procedures and language to our own, is a daunting business. Honestly we do not know what we would have done without Robert´s expertise. He organised everything. Three days left before flying back to the UK and so Robert worked hard setting up meetings for us with the mortgage people and the bank enabling us to get the very best deals and open a Portuguese bank account. Thank you Kasas Algarve Property for the use of your boardroom for those meetings.
Robert recommended an English speaking local solicitor Angela Ventosa who was excellent. Robert drove us to her office and sat in on the meetings. In fact Robert set aside the entire time that we had left to deal with our property purchase. We were made to feel that we were the only client that mattered and had his undivided attention. We returned to the UK knowing that Robert had everything in hand. Robert kept in touch by email and phone so that we were constantly updated on the progress. He also sourced the best exchange deals for us. The final deed was signed on the 29 November and the villa was ours. Everything went without a hitch and we know that is entirely due to Robert´s efficiently and hard work.
Even though the purchase is complete Robert is still around to offer his support and help. He phones us regularly to ensure that all is okay and has been our translator with the local tradesmen. We look forward to taking Robert and his wife Cristina to dinner. From a working relationship to friendship, we owe him so much.
Knowledge of the system is what purchases need and I cannot imagine anyone having more experience than your team. You have made buying a property a pleasure. We have already recommended Robert to our friends who have expressed an interest in buying in Vilamoura.
Thanks again to Robert. You are simply the best.
Nuala Kitima
Bristol, England.
I am writing to you following the purchase of our apartment in Vilamoura
I first met Robert Kootstra in April of this year and wanted to share with you my thoughts on the service he provided for us
Quite simply the level of service provided by Robert was absolutely fantastic. I´m a Sales Manager myself so I really appreciate good sales and service and Robert constantly over delivered on my expectations
He kept in touch regularly, was always available to take my calls, or called back very quickly if he was engaged. He helped me in so many other ways by introducing me to trusted business associates and even helped by being available when I needed furniture delivered.
Throughout the period I´ve known Robert I have spoken highly of him, and your firm, to friends and colleagues and we recommended your firm to a passenger, on our flight home, who was disappointed with her agent.
We feel very fortunate to have chosen your firm and are delighted to now have Robert and Cristina, as friends of our family
Please pass on my feedback to Robert and congratulations to yourself on running such a fine business
Best Regards,
Douglas Noble
Area Manager
Bank of Scotland Investment Service
Sutherland House
149 St Vincent Street
GLASGOW